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Zendesk + Google Business Messages Integration

Google Business Messages is the technology developed by Google for users to reach businesses on Google Maps and Google Search via chat. Usual Google Business Profile listings on Google Search and Google Maps now have a `Chat` button where users can chat with businesses.



Google Business Messages connects Zendesk with your Google Business account, so you can chat with your customers on Zendesk by having all your Google Business Messages text messages go through Zendesk. When customers start chatting with you through your Google Search and Google Maps listing, your agents can receive and send text and image messages through Zendesk.


Send and receive Google Business Messages from the comfort of your Zendesk inbox. Our deep integration with Zendesk ensures your channel chats are seamlessly integrated into Zendesk conversations.



Utilize features like tags, pre-defined responses, and assignment rules, just as you would with any other Zendesk conversation.




Help your customers reach you with Google Search and Google Maps

With Business Messages’ conversational experience, delight your customers and drive results.


Have all of your communication in one place

Reach customers wherever they are with Google Business Messages in Zendesk.


Increase your overall visitor-to-lead conversions


Assist your customers at the most important point of their customer journey: their discovery phase. This, in turn, increases your overall visitor-to-lead conversions.








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